ATTENTION: Session Error. You are now using the DEMO account. If you arrived here via the search engines, everything is OK. If you were logged-in, your session may have timed-out. Items in your shopping cart were automatically saved. You may continue your order anytime by logging in again and visiting the "Saved Orders " page.
Home > About Stephens > Return Policy
Return Policy
Happy customers generate healthy business, and we want you to be 100% satisfied with every purchase. That's why we provide customized delivery and billing options, and why we're always available to help you find the right product. Below please find a detailed explanation of our return policy.
- Notify us of your request to return an item either online or over the phone…we’ll pick it up.
- You may return any supply item that's in the original manufacturer box or carton and is in resalable condition. We don't charge any restocking fees if you return the item within 30 days from the date of purchase.
- You may return unassembled and manufacturer assembled furniture as long as you have the manufacturer carton and it's in resalable condition.
- Food, beverages, special orders, print, and ad specialty orders aren't subject to return unless there was a fulfillment error or a manufacturer defect. Assembled furniture isn't subject to return unless there was an error or a manufacturer defect. Most manufacturers will attempt to repair the defect before replacing or accepting the furniture back for return.
| Shopping | Special Offers | My Account | About Stephens |
|---|---|---|---|
|
Catalog EZ Order Quick Order Form My Favorites My Order History Ink & Toner |
Current Specials Promotions Consumer Offers |
Log-in Now Sign-Up Now Return Items Order Status Saved Orders Statement Email Settings |
Our Company GetSmart Capabilities Return Policy AOPD Contact Us |
